Account Resolution Assistant Manager (Collection)

Join Easy Management Systems as an Account Resolution Assistant Manager (Collection) and lead a dynamic team of field collectors in Jakarta Raya. This role is pivotal in driving recovery targets while maintaining exceptional customer relationships. You will oversee daily operations, train and mentor your team, and ensure compliance with company policies and regulations.

Easy Management Systems is a trusted name in the financial services industry, known for its innovative solutions and commitment to customer satisfaction. In this role, you'll work closely with the Account Resolution Manager to implement strategies that enhance recovery rates and improve customer interactions. Jakarta Raya offers a vibrant and bustling environment, perfect for a role that requires both strategic thinking and hands-on leadership.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the field collection team, ensuring targets are met.
• Train and mentor junior collectors to improve performance and adherence to company policies.
• Conduct regular performance reviews and provide constructive feedback.
• Monitor and report on collection activities, identifying areas for improvement.
• Ensure compliance with all relevant regulations and company policies.
• Develop and implement strategies to enhance recovery rates and customer satisfaction.
• Collaborate with the Account Resolution Manager to align team efforts with overall company goals.
• Maintain accurate records and documentation of all collection activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in a similar role, preferably in the financial services industry.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Knowledge of collection processes and best practices.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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